ARTICLE 1 :
Fields of Application and Modification of the General Conditions of Sale These general conditions of sale apply to all orders placed on the website www.id-conception.fr The applicable GTC are those in force on the day the order is confirmed.
Our product offers and prices are valid as long as they are visible on the site.
ARTICLE 3 :
Payment and Security Terms
The terms of this article do not apply to the sale of trips, to private sales which can only be paid for by cash card.
You can pay:
- Credit Card
- by bank check (France Only) :
Your order is then reserved for 7 days. Beyond this period, without receipt of your check, it will be canceled. The order will only be processed upon receipt of your check and after validation.
If you do not receive a check after this 7 day period, your order will be automatically canceled and the products will be put on sale again on our site. The responsibility of ID-CONCEPTION can not therefore be engaged in the event of non-delivery of the order, for lack of payment for your order.
Your order will be processed from the day the check received by ID-CONCEPTION is validated.
- by PayPal :
Default of payment
ID-CONCEPTION reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.
ARTICLE 4 :
Shipping and delivery
The product will be delivered to the contact details indicated by the buyer in the form filled in when ordering.
The seller undertakes to deliver the product that is the subject of the order within an average time indicated on the delivery page depending on the destination, and a maximum period of 15 working days, all destinations combined, from the day following the validation of the order, except in cases of force majeure or an event beyond our control (for example, strike or malfunction of postal services). Orders registered on the Site on Sunday are processed the following Monday. Orders recorded on the site on a public holiday other Sunday are processed the following working day.
In the event of late delivery following shipment of the product, the buyer may cancel the order and be refunded the price of the product. The return costs will remain the responsibility of the buyer. On the other hand, the seller cannot be held responsible in the event of an exceptional incident or a case of force majeure (strikes, severe weather blocking transport, etc.).
If the product is delivered after the cancellation of the order, the refund will be made upon receipt by the seller of the product in its original condition.
In the event that this period is exceeded by the seller in the context of the shipment of the product, an email will be sent to the buyer and the latter will have the possibility of canceling the order and, if his bank account has already been debited, to be reimbursed for the price of the product within 30 days.
The return of the product and the reimbursement of the buyer will take place under the conditions set out below in Article 6 "Withdrawal".
ARTICLE 5 :
ID-CONCEPTION cannot be held responsible for the non-performance of the contract concluded, due to the occurrence of an event of force majeure.
Regarding products purchased to meet professional needs, ID-CONCEPTION will not incur any liability for any indirect damage as a result of these, operating loss, loss of profit, damage or costs, which may occur.
ARTICLE 6 :
In order to properly process your request, please remind us of your order number and your full contact details.
For practical details on how to make a return, contact us by phone at 06.52.70.15.28 or at firstname.lastname@example.org
In accordance with article L.121-20 and following of the Consumer Code, you have a period of 14 working days (unless a longer period is specified in the product sheet) from the date of delivery of your order, to return any item that does not suit you, in its original packaging and in good condition, suitable for re-marketing and to request an exchange or refund at no cost, with the exception of return costs .
In accordance with the provisions of Article L121-20-2 of the Consumer Code,the right of withdrawal cannot be exercised for:
- Services whose execution has started, with your agreement, before the end of the seven clear days period.
- Goods made to your specifications or clearly personalized or which, due to their nature, cannot be returned or are liable to deteriorate or expire quickly.
This is the case, for example, for products with an odometer and for which every kilometer carried would result in an immediate substantial depreciation in value.
- Audio or video recordings or computer software when they have been unsealed by the consumer; This is the case, for example, for products delivered with software when it has been unsealed and / or installed.
ARTICLE 7 :
Guarantees, after-sales service
Ein the event of a breakdown on a product ordered from ID-CONCEPTION, call 06.52.70.15.28 or send an email to email@example.com to find out how to take charge of your product.
All our products are guaranteed for 2 years parts and labor.
Note: For products returned to us broken down after 9 months following delivery, a discount of 2.4 % on the purchase price of the product and per month of use (from the 9th month) will be applied to the amount of the refund, provided that we have not been provided with proof that the failure is inherent to the products.
ARTICLE 8 :
Provisions of the law "data processing and freedoms"
At any time, “you have the right to access, modify, rectify and delete data concerning you (art 34 of the“ Informatiques et Libertés ”law of January 6, 1978). You may subsequently refuse to receive the ID-CONCEPTION newsletter which will be sent to you or by going to your personalized pages of your Customer Service by clicking on the link "Your personal information".
ARTICLE 9 :
Company contact details
23600 ST Marien
N°SIRET : 792 395 600 0029
Contact ID-CONCEPTION Customer Service
For any information or advice, you can contact us on our Advice Line by phone at 06.52.70.15.28
Monday to Friday from 10 a.m. to 6 p.m.
For the follow-up of your order and the after-sales service , you can contact us :
- By phone: the number of our non-surcharged line (price of a local call from a landline) entirely dedicated to tracking your order and after-sales, is communicated to you in your "Order validation" email. You can reach us:
Monday to Friday from 10 a.m. to 6 p.m.
Attention: In order to optimize the handling of your call, remember to prepare the email with which you have placed your order and the order number concerned.
- By email à firstname.lastname@example.org
- By mail
23600 ST MARIEN
Attention: In order to optimize the processing of your requests, remember to indicate in your letter your last name, first name, email address with which you placed your order and the number of the order concerned.
For any remote purchase, you have a period of 14 days from the date of receipt of the products to retract. To receive your refund, after having received written authorization, you must return to us, at your expense, all the material concerned within a maximum period of 15 days. This withdrawal period is valid on all equipment not made to measure or clearly personalized.